Terms and conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of our online gaming services, including but not limited to the website, mobile application, and associated games (collectively referred to as "Service"). By accessing or using the Service, you agree to be bound by these Terms.

2. Definitions

In these Terms:

• "We," "our," or "us" refer to Twin Win;
• "You" or "your" refers to each person who accesses or uses the Service; and
• "Game(s)" means any online game offered on our website or mobile application, including but not limited to slot games, table games, poker, sports betting, and lottery.

3. Eligibility

To use the Service, you must:

• Be at least 18 years old (or the minimum age required by law in your jurisdiction);
• Have a valid password for accessing our website or mobile application;
• Provide accurate and complete information when creating an account; and
• Not be prohibited from using online gaming services under any applicable laws or regulations.

4. Account

Your account is personal to you and may not be transferred, assigned, or shared with others. You are responsible for maintaining the confidentiality of your account credentials (including but not limited to your password and security question answers) and all activity that occurs on or through your account. If we reasonably believe someone else has accessed your account without authorization, we reserve the right to suspend or close it until further notice.

5. Deposits

To play Games, you must deposit funds into your account. All deposits are subject to these Terms, including but not limited to:

• A minimum deposit amount may apply;
• You can only use approved payment methods for deposits; and
• We reserve the right to reject or cancel any transaction for any reason.

6. Wagers

All wagers placed through our Service must be made in good faith, and you acknowledge that there are risks associated with online gaming, including but not limited to losing more than you can afford or experiencing unexpected changes in odds or results.

7. Game Rules

Each Game has its own specific rules (the "Game Rules"), which we may change from time to time without notice. The most current version of the Game Rules is available on our website and/or mobile application at all times. You acknowledge that you have read, understood, and will comply with each Game's respective Game Rules.

8. Payouts

We reserve the right to determine if a wager has been successful or not, as well as determining the amount of any payout (if applicable). We may delay or withhold payments if we reasonably suspect your account is linked to fraudulent activity.

9. Withdrawals

To withdraw winnings from our Service, you must meet specific requirements and conditions (the "Withdrawal Requirements"), which are outlined on our website and/or mobile application at all times. You acknowledge that not all wagers qualify for withdrawals or may be subject to certain withholding taxes.

10. Responsible Gaming

We encourage you to maintain healthy gaming habits and take regular breaks from playing Games. We also offer various tools to help with responsible gaming (e.g., deposit limits, time-outs, self-exclusion), which can be accessed through your account settings.

11. Intellectual Property Rights

You acknowledge that the Service, all content on it (including text, graphics, images, soundtracks, software programs, and logos) and any trademarks or other intellectual property rights related to Games are owned by us and/or third-party suppliers, and you do not acquire ownership of such materials through accessing or using our Service.

12. Copyright

All copyright, moral rights, and other proprietary rights in the content on our website or mobile application, including but not limited to text, graphics, images, soundtracks, software programs, and logos are reserved by us or third-party suppliers.

13. Liability Disclaimer

To the extent permitted by law, we disclaim all liability for any loss (direct or indirect), expense, or damage arising out of or related to:

• Any failure in our Service;
• Access or use of Games outside applicable laws or regulations;
• Interference with your account or any communication between you and us; or
• Any third-party actions that affect the functionality of our website or mobile application.

14. Limitation on Liability

In no event will we be liable for losses in excess of $0.

15. Force Majeure

We shall not be responsible for any failure to perform a contractual obligation if such performance is delayed due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, and public health crises.

16. Termination or Cancellation

We reserve the right at all times (without notice):

• To suspend, terminate, or cancel your account;
• To cease offering any specific Games;
• To end our Service altogether.

If we reasonably believe that you have breached these Terms, we may immediately and without prior warning take actions described in this clause.

17. Governing Law

These Terms shall be governed by the laws of Canada as applicable to agreements concluded through online services. Any dispute arising out of or related to these Terms will be resolved exclusively by:

• Mediation;
• Arbitration; or
• A competent court of jurisdiction.

18. Severability

If any provision in these Terms is held invalid or unenforceable for any reason, such invalidity or unenforceability shall not affect the other provisions contained herein, which will remain valid and enforceable as written.

19. Entire Agreement

These Terms constitute the entire agreement between you and us with respect to their subject matter, superseding all prior negotiations and understandings (written or oral).

By accessing or using our Service after reading these Terms, you agree to be bound by them as they may change from time to time without notice.